Frequently asked questions
When will I get my order?
Most orders are prepared in 1–3 business days and delivered anywhere in Lebanon within 2–4 business days after that. The courier will call before dropping off.
We’ll message you if anything takes a little longer.
Can I return or exchange my order?
If something isn’t right, we’ll make it right.
Unused items can be returned or exchanged within 7 days of delivery. If your order arrives damaged, defective, or incorrect, contact us within 48 hours with photos and we’ll send a free replacement or refund.
Need to change an order? Message us as soon as you can — we can usually update it before printing starts.
How much does shipping cost?
We deliver everywhere in Lebanon. Payment is cash on delivery.
- Orders of $30 or more: free delivery
- Orders under $30: flat $3
Are 3D printed products durable?
Yes. Our products are printed using PETG, a strong and durable material that is well-suited for everyday home use.
PETG is water-resistant, impact-resistant, and more flexible than standard PLA, making it a reliable choice for functional items like organizers, holders, trays, and home accessories.
To keep your product in good condition, avoid exposing it to high heat, direct sunlight for long periods, or dishwashers.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery and send clear photos of the damaged item and packaging.
Once we review the issue, we’ll arrange a suitable solution such as a replacement, exchange, or store voucher, depending on the case.
Can the products be exposed to heat or direct sunlight?
Our products are printed using durable PETG, but they should not be exposed to high heat, direct sunlight for long periods, hot surfaces, ovens, dishwashers, boiling water, or left inside a car during hot weather.
To keep your product in the best condition, use it in normal indoor temperatures and avoid placing it near stoves, heaters, windows with strong sunlight, or other heat sources.