Refund policy

We want you to love what you ordered. If something isn't right, here's how we handle it.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at ninasantina7@gmail.com with your order number and a photo of the item. We'll send a free replacement or refund you in full — whichever you prefer.

Returns

You may return an item within 7 days of delivery as long as it is unused and in its original condition. To start a return, email us at ninasantina7@gmail.com with your order number. Return delivery costs are the customer's responsibility unless the return is due to our error.

Once we receive and inspect the returned item, we'll confirm your refund. Since orders are paid cash on delivery, refunds are issued as a money transfer or store credit — we'll agree on the method that suits you when we confirm the return.